Choosing accessories and parts
We carry a broad selection of add-ons — helmets, baskets, spare batteries, covers, tool kits, locks, and a variety of protection plan options. When choosing parts or accessories, confirm model compatibility on the product listing or contact our team with your bike model and the product name so we can confirm fit and function.
Orders, processing and delivery
Orders are typically prepared within 1–3 business days. Shipping within Canada normally takes 3–7 business days after processing. For shipments to the United States allow 5–10 business days. Delivery estimates are subject to carrier schedules and regional variations.
Returns, exchanges and refunds
We accept returns when items meet the conditions spelled out in our return policy. Returns must be started within 30 days from the delivery date. Customers are responsible for return shipping unless otherwise stated. Refunds are processed within seven business days once we receive and inspect the returned item.
Damaged or missing parts
If a delivered item is physically damaged or components are missing, please take photos and contact us right away. Provide details about the order and the problem so we can advise on repair, replacement, or next steps.
Protection plans and warranties
We sell optional protection plans in different price bands intended to match the value of the covered item. These plans are separate from any manufacturer warranties and vary by coverage level; contact us for help selecting the right plan for your purchase.
Still have questions?
If you can’t find an answer here, contact us using the details on our Contact page and include your order or product information so we can respond quickly.
Need a specific answer?
Email [email protected] or call +1 6478844986 with the details relevant to your question.